diriwan explains the access conditions required under applicable law, the responsible gambling tools available to account holders, and how to reach diriwan with questions about this policy or your personal data.
ACCESS AND RULES
How diriwan Applies Local Access Rules
diriwan is built for adults who meet the eligibility and location conditions set by applicable law in Malaysia, and we ask every account holder to confirm this before placing a bet or spinning a slot. We don't run outside the access conditions that apply to our brand, and we review our account terms regularly so they match how we actually operate the lobby, the sportsbook and our support channels.
This page is a summary, not a legal opinion — it explains what we do, not what the law says in full, so treat it as a starting point rather than the final word. If you're unsure whether online gambling access applies to your situation, check current government notices or speak to an advisor before you register.
We also give you tools to manage your own play: deposit limits, session reminders and the option to pause your account if you need a break, all sitting inside your account settings rather than buried in a terms document. None of this replaces official guidance.
For anything specific to your account — a question about how we store your details, or how a decision was made — our support team at [email protected] is the right place to ask, and we aim to keep every answer plain rather than legal jargon. We update this policy when our terms change, so it's worth a quick check back if you haven't logged in for a while.
Access conditions
We only open accounts for adults who meet the age and location conditions required under applicable law, and this is checked at registration, not after your first deposit.
Responsible Gambling tools
Deposit limits, session reminders and a self-exclusion request are available from your account settings; use them any time you want to change how you play.
Data handling
We hold the account and contact details you give us only to run your account and respond to support requests, and nothing beyond that purpose.
How to raise a question
Email [email protected] or visit our contact page if any part of this policy, your account status or a responsible gambling tool isn't clear to you.
POLICY CONTACT
Reach diriwan About This Policy
If something in this policy affects your account — a question about data we hold, or how an access rule applies to you — we'd rather you ask than guess. Our support channels exist for exactly this, and they sit apart from the game and payment help desks so policy questions get a direct answer instead of a generic reply.
Reach out whenever something in this page doesn't match what you see in your account.
Email support
Write to [email protected] with your account email and a clear question about eligibility, data handling or a responsible gambling tool; we reply from the same address.
Contact page
Visit our /contact/ page for current contact options if email isn't convenient, or to confirm which channel suits a question about this policy.
Account settings
Open your account settings to set deposit limits, adjust session reminders or request a pause yourself, without waiting on a reply from support.
HOW WE HANDLE IT
diriwan's Approach to Data and Account Security
Policy questions usually come down to three things: how your login stays secure, how long we keep your records, and who to ask when something's unclear. We treat all three the same way — plainly, and without burying the answer in a long terms page.
Below is how we handle each one day to day, from the cookies that keep your session running across the lobby and sportsbook to how we respond when you ask us to check or correct your details.
Account security
Your login is tied to the device and details you registered with; we ask for verification before any change to contact information or withdrawal routing.
Cookies and browsing
We use cookies to keep your mobile browser session active across the lobby, live tables and sportsbook pages, and nothing beyond that practical purpose.
Data retention
We keep account records for as long as your account stays open and for a reasonable period after, mainly so we can answer support queries later.
Requesting changes
Email [email protected] if you want to correct a detail on your account, or simply ask what information we currently hold about you.
COMMON QUESTIONS
Legal Questions diriwan Players Ask
A short list of the questions we get most often about access conditions, account terms and how we handle your personal information.
Who can open a diriwan account?
diriwan accounts are for adults who meet the age and location conditions required under applicable law; we check this during registration, not after you've deposited.
Does diriwan give me tools to control my play?
Yes — deposit limits, session reminders and a self-exclusion option sit inside your account settings, and you can adjust them whenever you like.
What happens to the personal details I give diriwan?
We use your contact and account details only to run the account and respond to support requests, and we don't use them beyond that purpose.
Is this page legal advice?
No — this page explains how diriwan applies its own account and access rules; for advice specific to your situation, check official government notices or an advisor.
How do I ask about my account or this policy?
Email [email protected] with your account email and a short description of your question, or visit our /contact/ page for current contact options; we answer policy questions directly.
Can I ask to change or delete my account details?
Yes — contact [email protected] with your request and your account email, and we'll confirm what information we hold and what we can update or remove.